City has written off R1,9bn in debt, R1,8bn worth of assistance still available

20 September 2021

The City of Cape Town has been offering a debt write-off incentive of approximately R4,1 billion to qualifying debtors. This is intended to improve the culture of payment as well as assisting struggling debtors who have historic debt older than three years. Approximately 46 900 payment arrangement applications have been processed since the implementation of the debt remission process. Of this, about 25 200 applications have qualified for the historic debt write-off. To date, approximately R1,9 billion in debt has been written off to assist the City’s customers and there is still R1,8 billion in debt that is older than three years, which could potentially be written off when customers enter into payment arrangements. This comes with the condition that the debt will be placed back onto the accounts if customers default on their arrangement. Residents and City tenants are encouraged to contact the City to find out if they qualify for a write-off.

The debt write-off incentive action was taken due to the continued impact of Covid-19 on lives and livelihoods and the much slower than expected economic recovery over the past year.

‘The City’s latest payment ratio is approximately 98% which shows that the majority of residents and businesses are paying their municipal accounts and we thank them sincerely for this. However, assistance in the form of interest free payment arrangements is available to those residents and businesses that have been severely impacted by Covid-19 and the national lockdown. 

‘We are pleased with the R1,9 billion uptake on the special historic debt write-off but we have R1,8 billion still available to assist residents with historic debt, to act as an incentive to improve the culture of payment, and keep the municipality strong and healthy to continue with the provision of services.

‘This is in addition to our R3,4 billion indigent relief that is available for registered indigent households. Our message is: there is help on offer, and residents and businesses should approach the City to see what we are able to offer. Customers are urged to contact the City so that their case can be evaluated,’ said the City’s Mayoral Committee Member for Finance, Alderman Ian Neilson. 

‘We’ve noticed that City tenants have not responded as expected to the debt remission incentives. The low uptake among City tenants is of concern. The City has more than 57 000 affordable housing rental units, and many tenants could possibly qualify for a write-off, but to date, approximately only 86 have taken advantage of this incentive. 

‘The maintenance and upgrading of the City’s rental stock is partly funded from rental income, and tenants need to pay their rent to ensure the City can continue to do so. Over the past two years, the City spent more than R1 billion on the maintenance of these affordable rental units. The City does its best to maintain its rental stock; however, the Public Housing Department has not been generating the expected revenue for maintenance and upgrades as a result of poor payment of rent by tenants over the years. The City is dependent on this income. We have thus been limited in meeting the demand for upgrades to our rental stock. If our collection rate increases, we could do so much more maintenance and upgrades. There are many tenants who have the means to pay but are not doing so. For those who are unable to pay, we make a plan if we are approached for assistance,’ said the City’s Mayoral Committee Member for Human Settlements, Councillor Malusi Booi.
 
Find out more at these customer centres

Contact us:

Human Settlements Directorate's Call Centre: 021 444 0333 or send a WhatsApp to 063 299 9927

Visit www.capetown.gov.za for more information.

For more information about payment arrangement requirements visit: http://bit.ly/CCT-PaymentPlan or https://resource.capetown.gov.za/documentcentre/Documents/Procedures%2c%20guidelines%20and%20regulations/Qualifying%20debt%20to%20be%20written%20off_2021.pdf

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Published by:
City of Cape Town, Media Office